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Consona Reveals a New Breed of Automation to Fix Customer Issues

by on March 19, 2011

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Consona Reveals a New Breed of Automation to Resolve Buyer Troubles
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Indianapolis, IN (Vocus/PRWEB) February 23, 2011

Consona Corporation (Consona), a globally leader in supplying customer relationship management (CRM) and enterprise resource arranging (ERP) software program and solutions for companies of all dimensions, announced today the availability of a new whitepaper, “One-Click Satisfaction: Automating Service and Assistance with Assist Steps.” The paper examines how organizations with more and more complicated, customized engineering environments are locating their success charges with self-services trending steadily downward to virtually forty %, and how they are seeking at modern ways to provide buyers an improved support expertise.

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“Regardless of whether or not it’s an IT support desk maximizing the productivity of demanding expertise staff, a customer support organization creating positive clients are receiving complete value from your goods, or a digital service provider in search of to boost common income per user (ARPU) and loyalty, the mission is the very same,” in accordance to the paper.“Their clients expect zero troubles, but if problems do come up, both want them dealt with swiftly and painlessly.”

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In “One-Click Satisfaction: Automating Service and Help with Assistance Actions,” Consona shares what can make Assistance Steps an specifically effective tool for a support and assistance organization’s toolbox, finest practices Consona customers have shared on how to get the most from automated issue resolution, as well as the advantages Support Actions carry to Consona clients.

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“Although the thought behind Assistance Steps is simple—it’s computer software that proposes what wants to be completed, and with the user’s permission, does it—successful implementation needs Help Steps to be intelligent, empowered, customizable, strong, and straightforward to produce,” mentioned Tim Hines, vice president of merchandise management, Consona.

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To see “One-Click Satisfaction: Automating Services and Assist with Help Steps,” make sure you check out http://crm.consona.com/CRM/LearnMore/SupportActions/.

For a lot more information on Consona and its CRM solutions, please go to the Consona CRM site at http://crm.consona.com/.

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About Consona Corporation&#thirteen

Consona Corporation (Consona) is a throughout the world leader in supplying customer romantic relationship management (CRM) and enterprise resource organizing (ERP) software and companies for businesses of all measurements. Consona is devoted to turning out to be a valued business partner by supporting each and each buyer constantly boost business processes over time. Toward this mission, Consona invests in the individuals, processes, technology and resources essential to provide its clients with a exclusive blend of client treatment product fit a broad variety of consulting, IT and enterprise solutions and business expertise. Consona serves much more than four,500 customers worldwide and across a range of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, go to http://www.consona.com, e-mail infoATconsona.com, or phone (888) 8 CONSONA.

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Contact:

Mitch Briggs    &#thirteen

Consona Corporation&#thirteen

P: (317) 249-1620

M: (317) 829-4210&#thirteen

pr(at)consona(dot)com     

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