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What to complete / check in your computer Before contacting Terhune Technologies LLC.

by terhunetech on May 12, 2011

For just about any problems with programs, try the infamous REBOOT using the pc being shut down totally and turned back on & logged back in. (Everyone’s favorite!) If the pc won’t shut down, hold the power button in for 10 seconds until it powers itself off. Give it about a minute then hit the power button again to turn it back on.

If the pc won’t come on, examine to see if the power cord is connected firmly to the computer. Also attempt plugging the power cord directly into the wall socket instead of a UPS battery backup or power strip (they do go bad as well.) Listen for sounds and see if you see any lights on the box come on. If they do, keep going. If not, call us.

If nothing appears on the screen, examine to see if the problem is using the monitor and not the computer. Make sure the monitor cable going to the pc is screwed in tight on both the monitor and the pc. Examine the power cord on the monitor as well to make sure it’s pushed in all the way on both ends. Also, if the monitor is working, when you turn on the pc, you should at least see the pc trying to boot up with words coming on the screen and Windows loading. If you don’t see anything like this when booting up, then the monitor is most likely the issue. Attempt plugging in another monitor to the Computer. If same results, possible bad video card on the computer that would need to be replaced. Call us and we can take care of it.

If Windows won’t boot up but the computer comes on, try tapping the F8 key repeatedly when the computer is coming on (right prior to the Windows loading screen starts). A menu should appear having choices like Safe Mode, Safe Mode with Networking Support, etc. Use your arrow keys and go down to the choice that says Last Known Good Configuration. Select this one and hit the Enter key. This will try to boot the pc back again up with the settings that last worked. Cross your fingers!

If you can’t get on the Internet:
See if anyone else is having the problem around you. If so, it’s not your Computer and has something to do with Internet box / router in the office / home or the company providing Internet is having problems (cut phone / data line at the street, etc.). Give them a call and find out if they are having problems.

If no one can get on the internet, reboot the Internet box / router by either turning the unit off, wait 15 seconds, and turn it back again utilizing a power switch on it or by simply unplugging the power cord from the unit from the wall and then plugging it back again up. If you have two boxes allowing you to access the Internet, unplug both of them for a minute and plug them back again up.

If it is just one computer that can’t access the Internet, see if that computer can access any of the drives on the server or see another computer by going to Network Places and viewing the Entire Network. If it can, then it’s something with the settings on the Computer that have become corrupted probably due to a virus. If it can’t, then examine to make sure that the network cable (big looking phone cable) that is plugged into the back again of Pc hasn’t come out. You may want to disconnect / reconnect it and then reboot the Computer. (Back again to the favorite!)
Anything else that you experience or if these basic troubleshooting tips don’t work, you will probably need to contact us. Hopefully we will be able to get it straight quickly and get you back again to performing the work you need to complete. You can contact us at 480-628-8324. Also, when calling, ask us about remote support where we are able to fix your pc without having to come to your office or home. This may be a lifesaver for you!

Terhune Technologies LLC
480-628-8324
terhunetechnologies@gmail.com

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  4. Selecting The Proper Monitor – A Buyers Guide
  5. The Dell Corporation – A Technician’s Evaluation

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