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what would you like to receive like service for a Computer support servcie?

by on May 3, 2011

Question by b4contact: what would you like to receive like support for a Laptop or computer help servcie?
We are planning to open that services but I would like to know what does prospective “users” consider they need. What do they like in a laptop or computer support company, what they would not like, and so forth.

Very best solution:

Answer by willy
In no way to be put on maintain

alternative of listening music (if set on hold)
get in touch with back attribute (if you are encountering high calls you contact the consumer back again)
Never place a Client on maintain when you started talking to them
When the client assistance representative has to go “talk” to their suppervisor about the difficulty, just transfer the call to the supervisor as an alternative
have equally VOICE AND Quantity operated calling program
DO NOT HAVE RETARD Consumer services reps

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