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Computer Repair Undercover Investigation

by on March 29, 2011

A nearby News Station does a undercover investigation of Finest Purchase, Circuit Town, and Micro Center – and their computer fix providers. The benefits might shock you….unless you are in the computer restore industry…then you probably won’t be shocked…
Video clip Rating: four / 5

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{ 22 comments… read them below or add one }

computeraces March 29, 2011 at 6:54 pm

After watching this video is a fact now that all my Current Customer that had complained about these companies are dead on. After researching online as well we come across this type of actions. Lies, after lies just to take your money. Let me tell you what, here at Computer Aces we work honest, upfront and we go over everything with you before starting service

pntba11er16 March 29, 2011 at 7:03 pm

@PensFan108 anybody who has been through any type of schooling on computers knows you always check the Bios settings first when there is an OS problem, only after every Bios setting is confirmed to be default/factory setting is when you move on to a physical problem, the sad truth is places like Best buy will not hire anybody with actual training in computer repair, i have applied multiple times to the Geek squad only to be told i am overqualified having A+ Repair and Programming on my side

RuskiKurgan March 29, 2011 at 7:22 pm

The operating system doesn’t fry, its software. The only thing that can get damaged is the boot sector where the master boot record is located on thus causing your OS to not load, but even that is usually fixable with a few simple commands in windows recovery. Physical HDD damage is rare and almost always fault-tolerant. These techs are not techs but salesmen with minimum computer knowledge, certainty not enough to diagnose PC issues.

PensFan108 March 29, 2011 at 7:54 pm

I work at a small PC repair place, and I can tell you that this is a little bit unfair. There is only 1 way to get into the BIOS and change things, by pressing a certain F# button within a second of turning it on. We don’t typically look at the BIOS first, because it’s almost impossible for someone to ‘accidentally’ change a BIOS setting. I’m not defending the stores, because it still should have been fixed correctly, but the problem is harder to find than they make it out to be.

maestroh March 29, 2011 at 8:36 pm

“theres lots of ways to get into the bios and accidentally change things”… right.

mistoroboto March 29, 2011 at 9:28 pm

@AryanBlade Oh shit, didn’t catch that the first, that’s a little insane. Screw ESD, the oils from his hands all over that thing is just asking for corrosion. O_O

AryanBlade March 29, 2011 at 9:40 pm

@mistoroboto I hear ya, it’s pretty hard to short out a mobo with ESD while you’re sitting or standing at your work bench. Having said that, there are components that are very susceptable to damage from ESD, such as memory chips and hard drives. Check out dude at 2:22 where he’s touching the exposed components on the hdd. I mean come on! At least try to look professional in public! I’m just saying

mistoroboto March 29, 2011 at 9:56 pm

@AryanBlade I’m well aware of ESD (I solder boards all the time to fix laptops), but you speak of bullshit. The likelihood that you will build that much ESD to damage a component is fucking ridiculous.

AryanBlade March 29, 2011 at 10:14 pm

@mistoroboto Grounding yourself ‘once’ by touching the case is by no means the definition of being grounded. Every movement you make after touching the case is building ESD all over again. Today’s components and assemblies are more efficient and smaller than ever before. They’re also much more delicate and sensitive to static electricity!
I think that if you studied ESD and learned just how easily it is built up within the body, you might just change your opinion. But hey, zap away if you like

mistoroboto March 29, 2011 at 10:52 pm

@AryanBlade Every computer school over-exaggerates it. It’s like the people that over-exaggerate about the dangers of the registry, if you’ve grounded yourself, it really doesn’t matter after that point, though I do understand where you’re coming from. Certification doesn’t make you anymore likely to be intelligent about proper care, but that doesn’t change the fact that the ESD issue is way overblown. Once your grounded, you’re grounded, unless you plan on shuffling around a lot in a store.

AryanBlade March 29, 2011 at 11:13 pm

@mistoroboto Every computer repair school on the planet teaches about the dangers of ESD and how to defend against it. There is a professional method and an unprofessional method. Now, I’m a certified IT Technician and I do my own work, but I sure as hell wouldn’t want some bozo working on the $5,000 computer I’ve built for myself without an ESD wrist strap. Even a mere 100 volts of ESD can cause a significant performance degradation in many computer components.

mistoroboto March 30, 2011 at 12:12 am

@AryanBlade Puh-LEASE, once you’ve ground yourself with the case, the likely hood is so low it’s an over-exaggerated issue.

aquamaster9 March 30, 2011 at 12:34 am

OH NO! I accidentally the whole BIOS!

Stingshot March 30, 2011 at 1:17 am


AryanBlade March 30, 2011 at 2:04 am

A huge red flag should have went up when the so called “tech” began handling the hard drive without at least using an anti-static wristband. Very unprofessional.
Static electricity, built up in the body and then suddenly discharged into ungrounded electrical components, have been known to degrade the performance of those components, sometimes even blowing them out completely. I call it the silent killer!

Ecocide112 March 30, 2011 at 2:32 am

Oh no! not the SOBD?!?!


kotowicz2007 March 30, 2011 at 3:13 am

BSOD baby!!! Non-maskable interrupt, sometimes a simple freaking reboot will fix it right up, other times, a good system restore will do fine, and in extreme cases, a registry restore will get you back up and running.

But for stuff like this in BIOS? A simple load default settings will help even the most inexperienced of the techs.

C’mon, some idiots make us all good techs look bad!!!!

TheDennyvu March 30, 2011 at 3:57 am

thats why I want to work at microcenter and not bestbuy

CillersFan March 30, 2011 at 3:57 am

Good thing it wasn’t a Mac. Would spend an hour to figure out the beachball is a beachball of death :).

marineguy4eva March 30, 2011 at 4:49 am

The correct term actually would be “Blue death of screen” Lol!!!

1ofmeNlotsofU March 30, 2011 at 5:46 am

@snake88usa screen of death is so mean -_-

bigoutlaw1 March 30, 2011 at 5:55 am

@InternetSandman ur absolutely right. Im preparing for A+ cert and these stores dont pay enough to make it worth applying. I asked a tech at Fry’s if he had an A+ cert and he said “we all do”, then I asked a salesman and he said “they have some training”.

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