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Computer repair the remote way – Computers – Hardware

by smterhune on December 21, 2011

A form of computer repair that is increasingly gaining popularity is online computer repair, also known as remote access computer repair. It reduces the bother of travel, and saves time both for those providing the service as well as those receiving it.

If the computer is a technological marvel, Internet has outwitted it, and it has taken even computer repairs into unprecedented heights. computer repair itself can now be managed through the virtual medium.

Online computer repair is routinely done nowadays by the manufacturing company, which has sold the machine to the computer owner. They invariably have an ID with which they can log on to the computer and manage the repairs during the warranty period. After the initial warranty period if the buyer opts for extended warranties, the provision for computer repairs through online access will continue.

Independent computer service centers also provide remote access computer repair services. Since most service providers offer the choice of online service along with onsite or offsite computer repair, it is up to the customer to choose which one he needs. While doing computer repair via remote access, the technician will be able to see the customer’s computer fully on his computer screen. This means that he will be seeing all the errors and problems exactly as the customer is seeing it sitting in front of the computer. This facility makes it easy for the customer because he does not have to mail to the technicians or explain to him orally what the error is.

Different types of computer repairs like getting rid of viruses, removing spyware, installing software, updating software or operating system, reversing file corruption, and all forms of computer optimization can easily be done through remote access. computer repair requirements resulting from mechanical reasons will be less amenable to repair by remote access. At least some of the problems will require onsite computer repair.

Even so, service providers will be able to identify the problem from a distance without having to come in person and examine the machine. Sometimes they will be able to rectify the problem by giving online guidance to the customer. Also getting a diagnosis done by remote access saves them time and the need to travel just for examining.

Even though during online computer repairs the machine is completely left open to the technician at the other end, the owner does not completely lose control over the machine. There is a provision, which allows the owner to deny access if he feels that there is misuse. The connection program that allows remote access is generally disconnected after the repair and reactivated when another computer repair becomes necessary.

With time being a constraint for everyone, lots of people prefer to have their computer repairs done through remote access. As long as users have a good Internet connection, problems can be solved instantly. Online computer repair service providers generally charge an hourly rate. It is a money saver formula for both the customer and the service provider. Since the traveling expense is not there, the technician will be able to charge less for it, and also provide the service at all times of the day.

Internet is chock-a-block with remote access computer repair specialists. By doing comparison-shopping and also basing the selection on personal recommendations, customers can choose from among them. Though professional ethics will prevent the service providers from misusing the computer access that they have been given, some people may be uncomfortable about keeping their machines open to others and may prefer not to avail the facility.


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